At The Green Bags Grocery, we strive to deliver fresh and quality products every time. However, if you receive a damaged or defective item, we’re here to help.
🛍️ Returns Eligibility
You can request a return if:
- The product is physically damaged or leaking on arrival.
- The product inside the packet is spoiled or unusable.
To be eligible for a return:
- You must raise a return request within 3 days of delivery.
- You must share photos or videos of the damaged product and its packaging as proof.
🔁 Return Process
- Contact our support team via email or phone within 3 days of receiving the order.
- Share your order ID and photo/video proof of the issue.
- Once your request is approved, we will arrange a pickup or guide you on how to return the item.
💸 Refund Timeline
- Once the returned product is received and inspected, we will initiate the refund.
- Refunds are processed within 5–6 business days to the original payment method.
❌ Non-returnable Items
- Items damaged due to misuse, improper storage, or after the return period are not eligible for return or refund.
- Opened or partially used products will not be accepted unless proven to be spoiled on arrival.
📞 Need Help?
If you have any questions or need assistance with your return or refund, please contact us:
📧 Email: support@thegreenbagsgrocery.com